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FAQ

Why is there a black residue around the rim?

Prior to lighting your candle and in-between burns ensure the wick is no longer than 5mm in length, untrimmed wicks will cause smoke and darken the inside of your glass. If there is black residue on the inside of your candle jar, dampen paper towel, wipe clean and throw out used paper towel.

Can I reuse my candle glass?

Yes, you can re use your glass candle jar. Clean the jar by using hot, soapy water. Please remember DO NOT pour liquid wax down your drains. The wax will solidify in the pipes and clog your sink.

Why is my candle tunneling

It is important that your first burn is approximately 2-3 hours OR until your candle reaches a full melt pool (melted wax from edge to edge) before you blow your candle out. Doing this will ensure an even burn throughout your candle’s life.

Why is there a lot of smoke when I light my candle?

Make sure your wick is always trimmed to 5mm before you relight your candle. Your first burn should be good to go. Before you relight your candle, gently pinch (or cut) the burnt tips of your wick.